Return Policy:

(Last Updated: 26/03/2026)

• Returns are accepted within 10days of receipt of the product.
• Returns will be picked up within 5-7 days.
• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
• Products purchased on sale or clearance may be excluded from returns unless they are defective or damaged.
• Certain categories, such as perishable goods, personalised items, or hygienic products, may be exempt from return, as indicated at the time of purchase.
• In the event of receiving damaged, defective, or incorrect items, please notify our customer support within 5-7 days of delivery to arrange for a return or replacement. The issue will be verified with the quality control checker before the request is approved.
• In the case of an exchange item, the products will be exchanged within 5-7 working days.

Customer Support:

For any queries or issues related to order confirmation and shipment delivery, don’t hesitate to get in touch with our customer service team at Floor No.: Ground Floor, Flat No.: 0, Name Of Premises: Paikpara, Road Paikpara, Sub Locality: Paikpara, City: Bangaon, District: North Twenty Four Parganas, State: West Bengal, PIN Code: 743235, or by email at info@bokaro.shop or bmjbecom0862@gmail.com. We are committed to resolving your concerns in accordance with applicable Indian consumer protection laws.